Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit hqi.health (the "Site"). By using the Site, you agree to this Policy.

1. Summary

• We do not collect or process health data on this Site.
• We collect basic technical data (e.g., IP address, browser type) and any information you choose to send us (e.g., when you email us).
• We use this information to operate the Site, respond to inquiries, improve performance, and meet legal obligations.
• You have rights over your data, including access and deletion (subject to applicable law).

2. What we collect

• Contact information you send us (e.g., name, email, phone, and the content of your message) when you email us or otherwise get in touch.
• Technical and usage data such as IP address, device and browser type, operating system, pages viewed, and timestamps. This is collected via our servers and standard web technologies (see "Cookies").
• No special category/health data: We do not ask for, collect, or process health data on this Site.

3. How we use information

• To operate, secure, and improve the Site.
• To respond to your inquiries and provide customer support.
• To analyze Site performance and usage (e.g., aggregated analytics).
• To comply with laws, regulations, and lawful requests.

4. Legal bases (where applicable)

Where laws like the GDPR/UK-GDPR apply, we rely on one or more of the following:

• Legitimate interests (e.g., running and improving the Site, responding to emails) balanced against your rights.
• Consent for specific optional activities (e.g., non-essential cookies or marketing, if used).
• Legal obligation where we must process data to comply with the law.

5. Cookies and similar technologies

We use essential cookies to operate core functions of the Site. If we use analytics or other non-essential cookies, we will ask for your consent where required and provide controls to manage your preferences. You can also control cookies via your browser settings; disabling some cookies may affect Site functionality.

6. Sharing your information

• Service providers that help us operate the Site (e.g., hosting, maintenance, analytics) under appropriate confidentiality and security terms.
• Legal and compliance purposes (e.g., to comply with lawful requests or protect our rights, safety, or property).
• Business transfers (e.g., as part of a merger, acquisition, or similar transaction).

We do not sell your personal information. If "share"/"sell" definitions under local laws (e.g., CPRA) ever apply, we will provide the required opt-outs.

7. International transfers

Your information may be stored and processed in countries other than your own. Where required, we implement appropriate safeguards to protect your information.

8. Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. We then delete or de-identify the information.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, object to certain processing, or request data portability. You can also withdraw consent for processing where we rely on consent.

To exercise your rights, contact us at clientservices@hqi.health. We will respond as required by applicable law. We do not charge a fee unless a request is manifestly unfounded or excessive as permitted by law.

10. Children's privacy

The Site is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

11. Security

We use appropriate technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

12. Links to other sites

The Site may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

13. Changes to this Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will post the updated version and revise the "Last updated" date.

14. Contact us

HQI Health
Email: privacy@hqi.health

15. Regional notices (GDPR/UK-GDPR/US state laws)

EU/UK residents: You may have additional rights under GDPR/UK-GDPR. If applicable, HQI Health is the data controller for Site data. If we appoint a Data Protection Officer (DPO) or EU/UK representative, we will list them here.

California residents: If the CPRA applies, you may have additional rights (e.g., know, delete, correct, limit use of sensitive information). We will honor these rights as required by law.